Dear Pinedale Customer,
Your privacy is very important to us. Pinedale Properties Ltd, is dedicated to providing you with superior service while protecting your privacy and safeguarding your personal information. Pinedale considers respecting your privacy an important principle of how business is conducted. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide and to the extent necessary to comply with legislation.
When you become a Pinedale customer in any one of our lines of business, you will be providing us with personal information relating to the lease of property, rental of a suite or purchase of a property, along with the ensuing delivery of services such as repairs and maintenance / correction of deficiencies, etc. You may also be providing us with information regarding your financial and employment status to facilitate financing or approval of an application or information about your purchase patterns, personal preferences and demographics.
As part of our established relationship with you, we will use and retain your personal information for the following purposes:
- Verify your identity;
- Determine your eligibility for the services you have requested;
- Detect and prevent fraud;
- Deliver the services you have requested;
- Comply with the law;
- Comply with tax requirements;
- Compile statistics, conduct market research and report to regulatory and industry agencies
We prohibit the sale, transfer or sharing of personal information with third parties for any other purposes than those identified, without your consent, unless it is required by law.
When we collect personal information from you we will make you aware of the purpose(s) for collecting, using or disclosing the information and obtain your consent in an appropriate fashion consistent with the sensitivity of the information. This may include the use of cameras, either video or stills, to document deficiencies or repairs pertaining to the rental of a suite or the lease or purchase of a property.
If you wish to withdraw your consent for one or more purposes, please notify the Pinedale customer service office serving you. Please note that this may limit our ability or prevent us from providing you with the products or services you desire.
We will rely on you to keep us informed of any changes in your personal information. If you believe that the personal information that we hold is incorrect, please contact the Pinedale customer service office serving you to request a correction or to view your file.
Appropriate measures are in place to protect the privacy of your personal information against loss, misuse or unauthorized access. Our staff members are sensitive to the nature of the personal information you have entrusted them with.
If you need further information on Pinedale’s privacy practices or you feel that your personal information has not been handled appropriately, please advise your Resident Services Centre. If you do not feel your privacy concern has been properly addressed, then please contact Pinedale’s Chief Privacy Officer.
Chief Privacy Officer