FAQ's

How do I pay my rent?
Rent is due and payable on the first of each month in accordance with a resident’s tenancy agreement. Most residents are afforded the opportunity to provide twelve (12) post-dated cheques to the management office. Residents may also remit rental payments in the form of certified cheque or money order however, cash is not accepted at any of our site locations.
How do I make a maintenance repair request?
All requests for repair must be in writing. Residents may complete a maintenance request form at their site management office during posted office hours or alternately prepare a letter delineating the nature of the repair and granting permission to enter the resident’s suite. Written requests allow for the proper tracking of repairs.
What if there is a maintenance emergency?
During regular office hours, residents may contact their site management office for maintenance emergencies such as floods or no heat. After-hours, residents may contact their on-duty superintendent (please familiarize yourself with the appropriate suite number) or the Pinedale Emergency Action Line (416-256-2824) and an operator will dispatch a company representative. Please note that these services are for genuine emergencies only.
What if I have a visitor and require a parking pass?
The majority of our buildings have designated visitor’s parking. Residents are encouraged to anticipate their visitors in advance and obtain a parking pass from the site management office or on-duty superintendent. Please do not call the Emergency Action Line as your call will not be processed.
What amenities are there in the building?
Each building is distinct — some offer swimming pools, saunas, outdoor tennis courts, party rooms, and exercise rooms. Please contact your site management office or on-duty superintendent to learn more about building amenities and their use.

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